Shipping & dispatch

Most orders ship within three business days. Please allow additional time for delivery. Each order is wrapped and packed by hand to protect these fragile vintage pieces. You’ll receive tracking as soon as your label is created.

If you place multiple orders before they ship, I’m happy to combine them when the ornaments can be packed safely together. If there is a meaningful shipping overage, I’ll refund the difference.

The Tinsel Box primarily ships within the United States. If you are outside the U.S., contact me before ordering so I can confirm whether shipping is possible.

Return Policy

Last updated 12/1/25

All items sold by The Tinsel Box are vintage, often handmade, and one-of-a-kind. Because of their delicate nature and historical age, all sales are final.

Before purchasing, please review all photos and descriptions carefully. I do my best to note condition details clearly, including common vintage characteristics such as paint wear, lacquer thinning, minor oxidation, or expected patina.

Damaged or Incorrect Items

If your ornament arrives damaged during shipping or if you receive the wrong item, please contact me at hello@thetinselbox.com within 48 hours of delivery.

Include:

Photos of the item

Photos of the packaging

Your order number

I will review the issue promptly and provide a replacement (if available) or a refund.

Lost Packages

If a package is marked as delivered but you cannot locate it, please file a claim with the carrier.

Non-Returnable Items

Vintage items (all products in the shop)

Custom sets or curated lots

Items purchased during sales or promotions

Thanks so much for supporting my small business and for giving these beautiful vintage ornaments a new home.